Re: Bubble Girls
Posted: Tue Jan 07, 2003 9:48 pm
for myself, i had an inordinate amount of aggro making my first purchase from 'bubble girls' - not their fault as it happens but that of the bank concerned, which refused to process my credit card. tina, who dealt with all my queries, was very patient and charm personified throughout the entire saga. for that reason, i stuck with it and eventually received my dvd!
unfortunately, when it arrived it emerged that the dvd had elements missing from it that were explicitly promised in the 'bubble girls' up. this was duly acknowledged by tina and a compensatory dvd was offered and despatched without delay.
in my experience, the quality of a site's customer servive is best evaluated when things go wrong, not right and in this respect i can commend bubble girls.
unfortunately, when it arrived it emerged that the dvd had elements missing from it that were explicitly promised in the 'bubble girls' up. this was duly acknowledged by tina and a compensatory dvd was offered and despatched without delay.
in my experience, the quality of a site's customer servive is best evaluated when things go wrong, not right and in this respect i can commend bubble girls.