warren zevon rip wrote:
> How can you tell what they're up to?
OK, I didn't explain properly, take this recent problem we had, as an example of the problems I've had with foreign call centre's for ages.
We have a home shopping catalogue, it's call centre is in india/pakistan/etc, we had to call them due to an error on their (the company) part.
We received our bill, which we duelly paid, however the next bill showed as we never payed, & they wanted double the monthly fees. So we contacted them, explained that we have paid, your bank has recieved the money, our bank statement here shows your bank has recieved the monies, would they listen, NO fucking way, all they kept saying, is that unless we pay double this month, their solicitors will file for defaulting payment/refusal to pay/etc. OK, after half an hour of this shit, we finally got put through to their superviser, we gave the same information to the supervisor, who subsequantly said, thanks for the update on your situation, but unless you pay double this month, we will have to take legal action to collect overdue payments that your refusing to pay.
I prefer speaking to people who, not only CAN speak our language (English) fluently, they are also able to understand what is being said to them, & have more than 1 objective in their mind, i.e. collect money off of customers under any circumstance, no matter what the caller is trying to say.
Out sourcing.
-
Snake Diamond
- Posts: 1889
- Joined: Fri Jul 14, 2017 2:40 am
Re: Out sourcing.
Snake Diamond,
Fangs that bite!
Fangs that bite!
-
Snake Diamond
- Posts: 1889
- Joined: Fri Jul 14, 2017 2:40 am
Re: Out sourcing.
warren zevon rip wrote:
> They sound like they were just trying to do their job. MY
> sympathies lie with all of you - it sound like you were a bit
> angry when you phoned, and this maybe meant you didn't quite
> get over your point clearly - perhaps YOU have a strong
> regional accent? (think of it from an Indian's point of view,
> not your next door neighbour's!) Were you talking rapidly?
Not necesserily argry when we started the call, but by the end, probably, LOL.
> In future, just write to the company enclosing a copy of your
> bank statement showing your payment to them - and keep a copy
> yourself. They can't chase you for cash as long as you really
> have paid, and it sounds like you can prove you did so. In
> cases like this (power companies are legendarily bad, as are
> Sky), I usually ask for compensation for my time and
> inconvenience - occasionally they do send me a voucher or knock
> a bit of a bill or so on. It is usually just a computer glitch
> at their end. Try not to blame the human beings on the other
> end of the phone - it's one world and we are all in it
> together.
We've had to do that exact same thing with numerous companies over the last 18 months. Yeah, we're with Sky as well, they are notorious for being CUNTS. We've got the best part of 6 months FREE on ALL the movie channels off of them, for their troubles, LOL.
1 company would not listen to anything we said to them, even tried to threaten us with a court case to get their non-existant debt (previously paid almost 5 months earlier), but as soon as we got a solicitor to threaten them with a civil case of harrasement, they changed their minds & we have never heard from them again, LOL.
> [Btw: home shopping catalogues are not really a grown up way of
> existing in 2007, there is a new thing called the internet
> nowadays.]
Yeah, I buy things on the Internet, if I have got the cash available, but if your short of cash for awhile, then catalogues provide a way to get what you need, then pay at more manageable time/rate.
> They sound like they were just trying to do their job. MY
> sympathies lie with all of you - it sound like you were a bit
> angry when you phoned, and this maybe meant you didn't quite
> get over your point clearly - perhaps YOU have a strong
> regional accent? (think of it from an Indian's point of view,
> not your next door neighbour's!) Were you talking rapidly?
Not necesserily argry when we started the call, but by the end, probably, LOL.
> In future, just write to the company enclosing a copy of your
> bank statement showing your payment to them - and keep a copy
> yourself. They can't chase you for cash as long as you really
> have paid, and it sounds like you can prove you did so. In
> cases like this (power companies are legendarily bad, as are
> Sky), I usually ask for compensation for my time and
> inconvenience - occasionally they do send me a voucher or knock
> a bit of a bill or so on. It is usually just a computer glitch
> at their end. Try not to blame the human beings on the other
> end of the phone - it's one world and we are all in it
> together.
We've had to do that exact same thing with numerous companies over the last 18 months. Yeah, we're with Sky as well, they are notorious for being CUNTS. We've got the best part of 6 months FREE on ALL the movie channels off of them, for their troubles, LOL.
1 company would not listen to anything we said to them, even tried to threaten us with a court case to get their non-existant debt (previously paid almost 5 months earlier), but as soon as we got a solicitor to threaten them with a civil case of harrasement, they changed their minds & we have never heard from them again, LOL.
> [Btw: home shopping catalogues are not really a grown up way of
> existing in 2007, there is a new thing called the internet
> nowadays.]
Yeah, I buy things on the Internet, if I have got the cash available, but if your short of cash for awhile, then catalogues provide a way to get what you need, then pay at more manageable time/rate.
Snake Diamond,
Fangs that bite!
Fangs that bite!
Re: Out sourcing.
Snake Diamond wrote:
> I would argue that it's not the people from the home counties
> themselves who feel this, moreover the fucking idiots in
> advertising/marketing who think these accents make it easier &
> more presentable for the populace to understand
Of course a lot of middle-class idiots from the home counties are heavily involved with advertising/marketing and as result are responsible to this disgraceful state of affairs - pandering to the lowest common demoninator.
> I would argue that it's not the people from the home counties
> themselves who feel this, moreover the fucking idiots in
> advertising/marketing who think these accents make it easier &
> more presentable for the populace to understand
Of course a lot of middle-class idiots from the home counties are heavily involved with advertising/marketing and as result are responsible to this disgraceful state of affairs - pandering to the lowest common demoninator.