Mobile phones
Posted: Thu May 22, 2003 2:02 pm
I worked in the industry so some advise that I know:
1. It costs o2 3p to produce an itemised phone bill (but they charge 99p for it). Thats according to one manager at 02.
2. o2 staff have a time limit on the call centre, ie they can only chat so long or they get in truble. So if you conect to them at a shop, you will find that the call centre staff type in the info very quick, and often make mistakes. Call staff are juged on speed and not errors. If a problem happens, no one will want to know (it takes too long), so its passed about, or ignored.
3. The data protection act allows you to ask for ALL records that are kept aboput you on a pc. You have the right to ask your mobile company to send you a copy of all the notes left. Its worth doing as many staff leave notes such as "tosser called today", if you found this you coyuld sue. This also applies to all firms that have info on you, ie gas firms.
4. The new g4 network will be expensive and unregulated.
5. As long as your phoner is turned on, phone companies can track where you are. These records are kept for ages.
6. When you sigh up for a phone, ask the company whop they are using, ie if you get an o2 phone, a different firm (CCL) may be the ones who you conect to. The problem is, if you want to add a new handset, you may (Will) have problems. A cheap deal may not be as good value as you think.
7. When you go for your phone - barter. These chaps get over ?100 for each contract, so tell the chap that another phone offered you the same phone cheaper, they will sell it cheaper.
Some logo to show the salman you know as much as him:
mms - media messaging (not mutimeadia messaging). This is pic and sound messages. Like text put in pic form. Messages can be sent to email if the person does not have mms. You can also use mms to serfe the web. You pay for the amount you download, not the time you are conected (you are always conected). Ie, you could load this page right now onto your phone, and keep it all day long, you are only charged for the page.
wap - you pay from the moment you log on. very expensive (crap), and very poor (just text).
Transmitters - many are well desised. You would not know they were there.
Migration - this is if you have a pay as you go, and want to turn it into a contracted phone on the SAME NETWORK. You need a new sim card so you will need to trasfer you tel numbers accross.
Port - porting a number from one network to another. Can be a pain, so if you are not too bothered about your tel nober, go for a new one.
Bolt ons - some firms offer you a type of pay before you go servise, ie 100 text messages.
Tip: When conecting, do not use somone who is rude on the phone. Often frude salemen phone cal;l ceneres to conect a phone and the call staff with on purpose make a mistake. If the guys ok, things should be conected better.
Tip: Credit vet from one firm is diffent to another.
You will find with o2, if you say you are a student you will have to pay ?100 bond.
Tip: always say you work full time, provide two id's (switch card and passport are good), tell them you have 3 credit cards.If you aare a student, say you work full time.
If you fail the credit check, tell them you have only just moved to the uk and worked last 20 odd years in frace or usa (ect), you willhave to pay a bond (?200) but with o2 you get it back after 3 months.
Those in armed forces will automaticly be accepted for a phone (the army pays the bills).
Hope this helps.
1. It costs o2 3p to produce an itemised phone bill (but they charge 99p for it). Thats according to one manager at 02.
2. o2 staff have a time limit on the call centre, ie they can only chat so long or they get in truble. So if you conect to them at a shop, you will find that the call centre staff type in the info very quick, and often make mistakes. Call staff are juged on speed and not errors. If a problem happens, no one will want to know (it takes too long), so its passed about, or ignored.
3. The data protection act allows you to ask for ALL records that are kept aboput you on a pc. You have the right to ask your mobile company to send you a copy of all the notes left. Its worth doing as many staff leave notes such as "tosser called today", if you found this you coyuld sue. This also applies to all firms that have info on you, ie gas firms.
4. The new g4 network will be expensive and unregulated.
5. As long as your phoner is turned on, phone companies can track where you are. These records are kept for ages.
6. When you sigh up for a phone, ask the company whop they are using, ie if you get an o2 phone, a different firm (CCL) may be the ones who you conect to. The problem is, if you want to add a new handset, you may (Will) have problems. A cheap deal may not be as good value as you think.
7. When you go for your phone - barter. These chaps get over ?100 for each contract, so tell the chap that another phone offered you the same phone cheaper, they will sell it cheaper.
Some logo to show the salman you know as much as him:
mms - media messaging (not mutimeadia messaging). This is pic and sound messages. Like text put in pic form. Messages can be sent to email if the person does not have mms. You can also use mms to serfe the web. You pay for the amount you download, not the time you are conected (you are always conected). Ie, you could load this page right now onto your phone, and keep it all day long, you are only charged for the page.
wap - you pay from the moment you log on. very expensive (crap), and very poor (just text).
Transmitters - many are well desised. You would not know they were there.
Migration - this is if you have a pay as you go, and want to turn it into a contracted phone on the SAME NETWORK. You need a new sim card so you will need to trasfer you tel numbers accross.
Port - porting a number from one network to another. Can be a pain, so if you are not too bothered about your tel nober, go for a new one.
Bolt ons - some firms offer you a type of pay before you go servise, ie 100 text messages.
Tip: When conecting, do not use somone who is rude on the phone. Often frude salemen phone cal;l ceneres to conect a phone and the call staff with on purpose make a mistake. If the guys ok, things should be conected better.
Tip: Credit vet from one firm is diffent to another.
You will find with o2, if you say you are a student you will have to pay ?100 bond.
Tip: always say you work full time, provide two id's (switch card and passport are good), tell them you have 3 credit cards.If you aare a student, say you work full time.
If you fail the credit check, tell them you have only just moved to the uk and worked last 20 odd years in frace or usa (ect), you willhave to pay a bond (?200) but with o2 you get it back after 3 months.
Those in armed forces will automaticly be accepted for a phone (the army pays the bills).
Hope this helps.