DVD / Running Problems

[Jonboy]

Hi Guys , Maybe someone can help. My Laptop was purchased in the UK and my DVD collection in Germany, Everything ran OK till Saturday. Purchased two DVD from Salinari ( have others in my collection) Rufused to play , checked the drive and shows as empty so Laptop not picking it up.
Can someone help me to get these playing

[Jacques]

Does the drive recognise CD's, CD-ROM's and DVD-ROM's?

Will it play other discs or is it just these new ones?

If the answer is no to the above, it could be because a connection to the drive has become loose, a driver problem or a registry problem.

I am assuming you are running XP


To correct a driver problem:

1/ Click Start

2/ From the Start menu click Control panel

3/ In the control panel window click the System icon

4/ The system properties window will open

5/ In the System properties window click the Hardware tab

6/ On the Hardware tab click the Device Manager button

7/ The Device manager window will now open

8/ Look for your CD/DVD drive in the available list and click the + (plus) sign to expand the menu

9/ Does the CD/DVD drive have a ? next to it? If it does then click on the Actions menu and, from the drop down list, select Uninstall. This will uninstall the CD/DVD drive.

10/ After the driver has been uninstall, again click the Actions option and select the Scan for hardware changes option

11/ Windows will now scan for any new hardware and should pick up your CD/DVD drive.

12/ If that doesn't bring your CD/DVD back then you may need to edit the registry



Edit Registry:

*****Editing the registry can be dangerous, so before you begin make sure that you have a backup copy of your registry saved in a safe place. It is also wise to create a System restore point prior to changing registry entries*****

1/ Click Start

2/ from the Start menu click Run

3/ In the Run dialogue box type: regedit

4/ The registry editor will now open

5/ navigate to the following key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} and look for the Upper Filters value

6/ Right click on the Upper Filter Value and, from the drop down menu click Delete

7/ Next navigate to the following key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\class\{4D36E965-E325-11CE-BFC1-08002BE10318} and look for the Lower Filter value

8/ Again Right Click on the Lower Filter Value and, from the drop down menu, click Delete

9/ Finally exit the registry editor and reboot your machine

10/ Hopefully, your CD/DVD drive should now be recognised

[Porn crackers]

Wow you sure know your stuff Jacques...

I know two new DVD's being duff is highly unlikely, but nevertheless as they come from the same source I would still check they work in another player......

Stating the obvious really, and nowhere near the level of expertise you might expect.....!tumbleweed!

PC

[Jacques]

lol....I have had a similar problem, saved what steps I took in a txt file just incase I needed it again. It's a good habbit to get into because you never know.......

[Jonboy]

Hi Guys, Thanks for the help. Jaques we tried the DVDs on my friends laptop and it failed , have also tried it on a PC abd failed again. Taking them back for exchange.