O/T - Advice Please - Rebilling

[watters (the original)]

I want to subscribe to a paysite. Subscriptions for 1, 2 or 3 months state "rebilling". Subscription for 6 months states no rebilling. Joining is through CCBill, iBill or 2000charge. I really only want to join for one month (and download the library of movies). Is it generally easy to stop payments through these chargers? Which is the preferable to use? Do you give the cancellation to the site or the charger? Any other advice? Thanks, all.

[JON]

Yeah its pretty easy to stop payments through ccbill or ibill. You can log on to your account on their websites and choose to stop rebilling.

[Bob Spunkhouse]

People are not allowed to rebill over 6 months so if you buy a 6 month membership it can not automatically rebill.

[nudger]

Joined sites with both CCBill & iBill in the past, dead easy to cancel (you get all the details you need in an e-mail confo when you join)and never had any probs with rogue re-bills with either.

[Jason]

I had an interesting experience re cancelling rebilling . I joined a very well known British adult site (no names will be mentioned) and only stayed for one month and then cancelled rebilling by the method shown on the site which was by emailing a billing address. To all intents and purposes I assumed it was done and dusted. That was in September last year (2001).

I thought nothing more of it until I was going back over my CC statements and saw a recurring charge which I did not recognise. I checked with IBill and discovered I was still being rebilled for the site - at $30 per month that is $360 I had been billed when I should not have been.

I mailed customer services at IBill who are only prepared to refund me one month ($30) and on top of that they have blacklisted my card for "disputing a charge". I never accessed the site since I thought I had cancelled it except once on the night I discovered the charge to check if it was still live and even then only for seconds. I sent IBill the original cancellation email I sent to the site in question and the URL for the cancellation page showing the cancellation instructions but it made no difference. Basically I am out of pocket for $330 and my card is now black listed from all IBill sites.

The moral of the story? Assumption is the mother of all fuck ups - assume nothing. If you want to cancel do it via the billing companies web site and not by email as anything which requires human intervention is likely to give problems.

Jason (very pissed off)

[buttsie]

CCbill everytime....i wouldn't go near ibill...they are fine until you get into a dispute

cheers
B...OZ

[watters (the original)]

Thanks for all your advice. I'll give it a go with CCBill and put in the cancellation after one week.