egafd.com

ordered 2 tapes from amanda charles on Jun 29th and received them on Friday 6th July. So far so good.
BUT one of the tapes was the wrong title. I emailed them on friday night and got a reply by email today including the following:

I am sorry to hear that you have received the wrong item.
I have issued you a replacement for A968. I hope you receive it shortly. You can keep the wrong item and do as you wish with it.


I can thoroughly recommend them. Excellent customer service.

Now, any suggestions for what I can do with the tape i didn't order?!?!

yeah, give it to me!

ACF are top class when it comes to treating its customers

sounds like competition time to me
guess the film ?

What are Amanda Charles Videos like? They e-mailled me a while back about doing a couple of days work for them but I was in the US and couldn't make it at the time. I've never seen any of thier videos before.

i like 'em - slower than anything you'd get coming out of the states but that's their appeal! they have a nice pictorial quality too - something to do with their production methods, i guess!

they're long established and have a good reputation, generally speaking.

alin wrote:
>
> ordered 2 tapes from amanda charles
> BUT one of the tapes was the wrong title. I emailed them on
> friday night and got a reply by email today including the
> following:
>
> I am sorry to hear that you have received the wrong item.
> I have issued you a replacement.

> I can thoroughly recommend them. Excellent customer service.


Howsa about getting it right the 1st time ?
Sticking a vid in a pkge is really complicated after all.
No, I thought not...... far too radical.

Right first time? What planet are you on? Seriously, I sometimes wonder whether an outfit like ACF occasionally makes mistakes deliberately. Think of the good (free) publicity they have got from this one. Dealing promptly and satisfactorily with a mistake is a wonderful way to give customers confidence in you. Other providers, please note. trev wrote:

Amada Charles has IMHO the best service of any I've dealt with.
Recently, my credit card would not work for some reason and I received several E-mails apologising for the fault - it lay with their server.
Eventually I received a brochure and was allowed a special offer although it had been out of date by a week or so.
My order arrived inside of a week.
As to quality - they have some of the best Camara work in the business with verey, very erotic shots. I podted here about this before. Also, the girls seem the y-o-u-n-g-e-s-t and most beautiful.
Charlie.

" Seriously, I sometimes wonder whether an outfit like ACF occasionally makes mistakes deliberately."

Come off it. That's taking cynicism a bit too far.
I had a problem with my order, I got a fast and very satisfactory response and in light of some of the bad luck stories posted here about rip off suppliers I thought it fair that I should point out when somebody got it right (eventually).
When I tried to place the order initially I had problems with their web site and emailed both them and Versa their credit card transaction people. I had replies and solutions from both ACF and Versa within hours and I managed to place the order. Compared with some of the dodgy characters I've dealt with over the years this was excellent service and I felt that this info might be useful to anyone else considering ordering from them. Surely that is one of the purposes of this forum - to exchange information and experiences.

Anyway, Chanta - please contact ACF. I would certainly buy anything starring you that they released. Their material is generally excellent.

PS the wrong tape I was sent is a 3 films on one tape (2hour 46 mins) Hungarian effort -Pool Party 2, Old & Young and Anal Party.
Anyone interested in a one for one swap?